Last updated: [01/07/2024]

At Fountainn, we strive to provide our customers with a seamless shopping experience, including fast and reliable delivery services. We are pleased to offer free economy shipping on all orders within the contiguous United States. Please review our shipping policy below:

1. Eligibility:

• Free shipping is available on all orders within the contiguous United States.

2. Shipping Method:

• We utilize economy shipping services for all eligible orders.

3. Order Cut Off Time & Processing Time : 

• To ensure timely processing, orders must be placed before 4PM to be included in the day’s processing batch.
• Orders typically require 1-2 business days for processing before shipment.

4. Delivery Timeframe:

• Shipping delivery times range from 5 to 8 business days after order processing.
• Please note that delivery times may vary based on your location and other external factors.

5. Tracking Information:

• Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.
• You can use this tracking information to monitor the status and estimated delivery date of your package.

6. Exclusions:

• Free shipping offer does not apply to orders shipped outside the contiguous United States.
• Additional shipping charges may apply to oversized or overweight items.

7. Address Accuracy:

• Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery.
• We are not responsible for packages that are undeliverable due to incorrect addresses provided by the customer.

8. Contact Us:

Trade name: Fountainn

Phone number: +1 (262) 232-9014

Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)

Business Email: support@fountainn.com

Business address: 1106 Towne St #31 Cincinnati, OH 45216, USA